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RAYE Apologizes After 65 Fans Denied Entry to Paris Concert Over Ticketing Error

British singer RAYE has issued a public apology after 65 ticket holders were turned away from her concert at the Accor Arena in Paris. The incident was caused by a Ticketmaster system error that prevented the validation of their tickets at purchase. RAYE expressed being "devastated" and offered affected fans complimentary tickets to a future show and a signed vinyl. Ticketmaster confirmed the technical issue and stated it had provided refunds and gift cards to those impacted.

Key Points: RAYE Apologizes for Paris Concert Ticketing Error

  • 65 fans denied entry with valid tickets
  • RAYE calls situation "unacceptable"
  • Blamed on Ticketmaster system error
  • Offers complimentary future tickets and signed vinyl
  • Ticketmaster issues refund and gift card
2 min read

RAYE apologises after 65 fans denied entry to Paris concert due to ticketing error

British singer RAYE apologizes after 65 fans with valid tickets were denied entry to her Paris show due to a Ticketmaster system error.

"I am completely devastated... This is completely unacceptable and wrong. - RAYE"

Washington DC, February 18

British singer RAYE issued an apology after several fans were denied entry to her concert in Paris due to a ticket issue.

RAYE, aka Rachel Keen, took to her social media account to speak up after 65 ticket holders were turned away from her February 15 show at Accor Arena. Fans were not allowed inside even though they had valid tickets, according to PEOPLE magazine.

In a post shared on Tuesday, February 17, RAYE said she was deeply upset about what happened and described the situation as unacceptable.

"I am completely devastated for the 65 ticket holders who were turned away from entering our Paris show on Sunday night. This is completely unacceptable and wrong," she wrote in a statement shared on Tuesday, Feb. 17.

The 28-year-old singer also explained that the problem resulted from a 'system error' at Ticketmaster, which prevented the tickets from being properly validated at the time of purchase. "The situation was outside of anything I could control, and I feel saddened and let down," she added.

"I know everyone affected was refunded and given a voucher from Ticketmaster, but I'd like to offer all of these 65 people who didn't get into the show complimentary tickets to any future RAYE show of their choice, along with a signed vinyl. You will be contacted shortly about this," she continued.

"I know this doesn't even remotely make up for this mess, but it's all I can think of in this moment to soften the blow," the musician wrote. "My deepest apologies to those of you affected."

Ticketmaster also addressed the issue in a statement to PEOPLE.

"A small number of fans experienced a technical issue when entering the show. While we know it doesn't replace the show, we have fully refunded those affected and provided a gift card," said a spokesperson.

This isn't the first time that Ticketmaster has faced criticism over ticketing problems. Singer Olivia Dean had earlier called out the platform over high resale prices, and Taylor Swift had also faced issues during the sale of her Eras Tour tickets in 2022, according to PEOPLE.

- ANI

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Reader Comments

R
Rohit P
Respect to RAYE for stepping up and taking responsibility, even though it was the ticketing company's fault. That's a class act. Offering signed vinyls and future tickets shows she genuinely cares about her fans. More artists should be like this.
A
Aman W
Ticketmaster has a history of these "technical issues". It's a global monopoly problem. In India, we have multiple platforms, but still face glitches during high-demand sales. There needs to be better regulation for these companies.
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Sarah B
I feel so bad for those 65 people. Imagine the excitement turning into disappointment at the gate. The complimentary tickets are nice, but it doesn't give back the night they planned for. Hope they get front row seats at least!
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Karthik V
While RAYE's response is commendable, let's not let Ticketmaster off the hook. A simple refund and voucher is a slap on the wrist for them. They need to invest heavily in their systems. This keeps happening to big artists like Taylor Swift too.
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Nisha Z
The emotional value of a concert is priceless. For many, it's a once-in-a-lifetime chance. "System error" is not an excuse when people's time, money, and emotions are involved. At least the artist is trying to make it right. 🙏

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