NewKerala.com

Rajasthan Health Helpline Achieves 93% Resolution Rate in Grievance Redressal

Rajasthan's Principal Secretary of Medical and Health, Gayatri Rathore, inspected the Sampark Helpline 181 control room, emphasizing the sensitivity of health-related grievances. She reviewed performance data showing over 93% of cases across three health departments were resolved within the last year. During the inspection, Rathore interacted directly with citizens from various districts to understand their issues and issued on-the-spot instructions for redressal. The initiative, under Chief Minister Bhajanlal Sharma's direction, involves senior officials personally connecting with citizens to ensure speedy complaint resolution.

Key Points: Rajasthan's Sampark Helpline 181: 93% Cases Resolved

  • 93.64% medical cases resolved
  • 18-day average resolution time
  • 66% complainant satisfaction
  • Direct citizen interaction by officials
2 min read

Rajasthan govt's Principal Secy inspects 'Sampark Helpline 181' control room​

Principal Secretary Gayatri Rathore inspects control room, reviews 79,512 medical cases with 93.64% resolution and 18-day average turnaround.

"health-related issues directly affect every citizen's life - Gayatri Rathore"

Jaipur, March 24

The Principal Secretary of the Medical and Health Department, Gayatri Rathore, on Tuesday inspected the Rajasthan Sampark Helpline control room at the Government Secretariat. ​

During her visit, she personally listened to grievances raised by citizens and issued necessary directions to concerned officials for their prompt resolution.​

Emphasising the sensitivity of the health sector, she stated that health-related issues directly affect every citizen's life and directed officials to ensure regular and effective monitoring of complaints registered on the Sampark Portal to prevent inconvenience to the public. ​

Rathore reviewed cases related to the Medical and Health Department, Medical Education Department, and the Rajasthan State Health Assurance Agency. ​

Between March 23, 2025, and March 23, 2026, a total of 79,512 cases were registered under the Medical Department, of which 74,455 (93.64 per cent) have been resolved.​

The average resolution time was 18 days, and approximately 66 per cent of complainants expressed satisfaction. ​

Similarly, out of 9,830 cases related to the Medical Education Department, 9,230 (93.90 per cent) were resolved, with around 65 per cent satisfaction reported. ​

In the Rajasthan State Health Assurance Agency, 14,417 out of 15,457 cases (93.27 per cent) were resolved, with nearly 72 per cent of complainants expressing satisfaction. ​

During her inspection, Rathore engaged directly with complainants and gathered feedback through real-time conversations. ​

In several cases, she issued on-the-spot instructions for immediate redressal.

She interacted with citizens from across the state, including Ummed Singh (Jaisalmer), Manish (Dausa), Tej Singh (Bharatpur), and others, to understand their issues and ensure timely resolution.

Under the directions of Chief Minister Bhajanlal Sharma, senior officials from all departments are visiting the Rajasthan Sampark Helpline control room on designated days to directly connect with citizens and ensure speedy grievance redressal. ​

Through the 181 helpline, citizens can conveniently register complaints from their homes and receive timely solutions. ​

Other officials were also present during the visit. ​

- IANS

Share this article:

Reader Comments

P
Priya S
Good to see senior officials taking the initiative! The real-time conversation with complainants from Jaisalmer, Dausa etc. shows they are trying to reach the grassroots. Hope this sincerity translates to all district hospitals and not just the state helpline room.
R
Rohit P
The satisfaction rate is around 65-72%. This means about one-third of people are still not happy even after their case is "resolved". The government should dig deeper into why. Was the solution inadequate or was the attitude of officials poor? The devil is in the details.
S
Sarah B
As someone who has used a similar helpline in another state, the concept is excellent. The challenge is always consistency. Will the same urgency be shown tomorrow, or only when a Principal Secretary is visiting? Sustained effort is key.
V
Vikram M
ज़मीनी स्तर पर अगर यह सुविधा काम करे तो बहुत अच्छा है। गाँव के लोगों को शहर आकर दफ्तरों के चक्कर नहीं लगाने पड़ेंगे। आशा है हेल्पलाइन स्टाफ भी लोगों से अच्छे से बात करेगा। (It's very good if this facility works at the ground level. Village people won't have to come to the city and run around offices. Hope the helpline staff also talks to people nicely.)
K
Karthik V
On-the-spot instructions for redressal are what make the difference! Often, complaints get stuck in bureaucratic loops. If more visits like

We welcome thoughtful discussions from our readers. Please keep comments respectful and on-topic.

Leave a Comment

Minimum 50 characters 0/50