RailOne app clocks 4.76 crore downloads, records 10 lakh daily average ticket bookings
New Delhi, Aug 12
RailOne, the official app of Indian Railways is averaging 10 lakh daily ticket transactions and has been downloaded 4.76 crore times, Parliament was informed on Wednesday.
The app handled about 2.79 lakh reserved tickets and 7.24 lakh unreserved tickets daily as on August 2, 2026, Union Minister for Railways, Information & Broadcasting and Electronics & Information Technology, Ashwini Vaishnaw said in Lok Sabha.
Railways launched RailOne App on July 1, 2026 to expand digital mode of procurement of reserved as well as unreserved tickets.
The application enabled passengers to book reserved as well as unreserved tickets on mobile phones.
It combines all the public facing services of Indian Railways like reserved ticketing, unreserved ticketing and platform ticketing, train enquiry, PNR enquiry, Railmadad, etc. into a single platform.
The application facilitates users to access multiple services through Single-Sign-On (SSO) facility eliminating the necessity of downloading multiple Applications of Railways & remembering several passwords.
Approximately 89 per cent of the reserved tickets are booked online currently as compared to about 49 per cent in 2013-14. Unreserved tickets booked through various non-counter modes have increased to nearly 39 per cent.
The NTES mobile application, launched in October 2014 (Android) and October 2015 (iOS), has recorded more than 4.5 crore downloads on Android and 16 lakh downloads on iOS as on August 1, 2026. NTES currently handles about 80,000 concurrent users and processes over 6 crore enquiries daily.
The National Train Enquiry System (NTES) provides passengers with near real-time train running information, including arrival/departure status and train schedules through multiple interfaces such as enquiry counters, the NTES website, mobile applications (Android & iOS) and the nationwide Rail Enquiry Number 139.
Its key features include Spot Your Train, Live Station, Train Schedule, and Trains between Stations, enabling passengers to access authentic and reliable information conveniently.
These services have helped in reducing queues and waiting time at enquiry counters, the statement from Ministry of Railways said.
— IANS
Reader Comments
Impressive numbers but the real test is during festival season. Last Diwali, even the IRCTC app was crashing with just 1 lakh concurrent users. If RailOne can handle 80,000 concurrent users on NTES plus the booking load, I'll be truly impressed. Let's see how it performs for Chhath Puja bookings! 😅
As someone who travels daily on suburban trains in Mumbai, the unreserved ticket booking through this app has been a blessing. I no longer need to carry cash or stand in queue at the ticket counter. The 7.24 lakh daily unreserved bookings show that daily commuters are adopting digital payments. What a relief! 🙏
I'm an American living in India and honestly, this app is more consolidated than what we have back home! Amtrak makes you use separate systems for reservations and live tracking. The 89% online reserved booking rate is remarkable — in the US it's barely 50%. India is really leapfrogging in digital infrastructure. 🇮🇳
The app is good, but I had a frustrating experience last week — the app logged me out during payment confirmation, and I lost my Tatkal booking. Please add a "session timeout warning" feature before redirecting, and improve the server stability. 10 lakh bookings daily is great, but with this scale, small issues affect lakhs of passengers.
What a transformation! From 49% online bookings in 2013-14 to 89% now — my grandfather who used to stand in queues for
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