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Odisha Resolves 95% of Public Grievances, Says CM Majhi

Odisha Chief Minister Mohan Charan Majhi announced that nearly 95% of registered public grievances have been disposed of through the state's redressal mechanism. The system has examined issues concerning over 56,000 people since its inception, with many cases resolved on the spot or through a fast-track process. A single-window system provides swift assistance for emergencies, including financial aid for critical patients. The government aims to strengthen and expand this transparent, online-monitored system to bring governance closer to citizens.

Key Points: Odisha Disposes 95% Public Grievances: CM Majhi

  • 95% case disposal rate achieved
  • Over 56,000 people's grievances examined
  • Single-window system for emergencies
  • Online portal ensures transparency
3 min read

Odisha disposes 95 pc public grievances: CM Majhi

Odisha CM Mohan Charan Majhi reports 95% disposal rate for public grievances via state's redressal system and Jana Sunani Portal.

"This mechanism plays a crucial role in ensuring justice and public service delivery. - Mohan Charan Majhi"

Bhubaneswar, Jan 5

Odisha Chief Minister Mohan Charan Majhi on Monday said that his government has achieved significant progress in addressing public grievances, with nearly 95 per cent of cases disposed of through the state's grievance redressal mechanism.

Reacting after the 16th Public Grievance Hearing held in Bhubaneswar on Monday, the Chief Minister said the programme was conducted in the presence of Ministers and senior officials.

He noted that since the inception of the grievance hearing system, around 14,000 petitions have been received, representing groups ranging from two or three persons to as many as 10-15 individuals per grievance.

"In total, grievances of over 56,000 people have been taken up and examined. Each case is being studied carefully and processed as per the rules. Some cases are resolved immediately, while others remain under process," Majhi said.

The Chief Minister informed that in the latest phase, out of 13,358 registered cases, as many as 12,748 have already been disposed of, reflecting a disposal rate of around 95 per cent. Apart from the 1,49,418 grievances received through the Jana Sunani Portal and post, as many as 1,30,845 applications have been disposed of, which comes to 88 per cent.

Highlighting the government's single-window system, Majhi said it ensures swift assistance in emergencies, especially for critical patients requiring immediate hospitalisation. Patients suffering from serious ailments such as cancer and kidney diseases are also provided financial support through the Chief Minister's Relief Fund.

He further explained that under the system, officials at the district and lower levels are empowered to issue certificates and clear eligible cases on the spot, ensuring the timely disbursal of benefits without unnecessary delays.

The Chief Minister observed that many grievances pending for years at the lower levels often get stalled due to procedural or administrative reasons.

"Once such cases reach us, we try to resolve them in fast-track mode. Some cases are resolved within a week, while others are addressed within 90 days through a structured process involving district and state-level review," he said.

Majhi asserted that the grievance redressal system has emerged as a strong instrument for delivering justice to common citizens.

"This mechanism plays a crucial role in ensuring justice and public service delivery. We aim to further strengthen it and expand its reach in the coming days," he added.

He also stated that grievances are being registered and monitored through an online portal via district collectors, ensuring transparency and accountability.

The Chief Minister reiterated that the government would continue to hold grievance hearings not only at the state headquarters but also at different locations across the state at appropriate times, along with the full administrative team, to take governance closer to the people.

- IANS

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Reader Comments

R
Rahul R
Numbers sound good on paper, but the real test is on the ground. "Disposed of" doesn't always mean "resolved satisfactorily". I hope the people whose grievances were addressed are actually happy with the outcome and not just given a closed file. The government must share some feedback data.
S
Suresh O
As someone from Odisha, I appreciate the effort. The Jan Sunani portal is a step in the right direction. Earlier, we had to make multiple trips to the block office for small certificates. If officials are now empowered to clear things on the spot, it will save a lot of time and harassment for common people.
A
Ashley H
Interesting to see such a structured grievance system. The focus on critical medical support through the CM Relief Fund is commendable. In many places, bureaucratic delays can be fatal for patients. Hope this brings real relief to families.
K
Karthik V
The intention is good, but sustainability is key. Many such systems start with great fanfare and then slow down. Holding hearings across the state, not just in Bhubaneswar, is crucial for remote areas. Let's see if this momentum continues beyond the first year.
M
Meera T
Transparency through the online portal is the best part. When everything is tracked online, officials are more accountable. My respectful criticism would be to ensure the portal is user-friendly for elderly citizens and those in villages with low digital literacy. Offline options must remain strong.

We welcome thoughtful discussions from our readers. Please keep comments respectful and on-topic.

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