NewKerala.com

NPCI Launches FiMI AI Model to Power UPI Support in Multiple Languages

The National Payments Corporation of India has launched FiMI, a specialized AI language model for the payments sector. The model, which stands for "Finance Model for India," is currently powering a conversational UPI Help Assistant to resolve payment issues. It was trained on Indian financial data to understand the unique details of the local payment system and supports four languages, with plans to add more. NPCI aims to enhance the model's intelligence while ensuring reliability and security for millions of users.

Key Points: NPCI Launches FiMI AI Model for UPI Support Services

  • Specialized AI for Indian payments
  • Powers UPI Help Assistant
  • Supports English, Hindi, Telugu, Bengali
  • Trained on Indian financial data
  • Focus on reliability and security
2 min read

NPCI launches FiMI AI model to power UPI support services

NPCI launches FiMI, a specialized AI language model for India's payments sector, powering a multilingual UPI Help Assistant.

"FiMI reflects NPCI's commitment in developing financial language models purpose-built for India's payments ecosystem - Vishal Kanvaty"

New Delhi, February 17

The National Payments Corporation of India has announced the launch of FiMI, a specialised artificial intelligence language model created specifically for the Indian payments sector.

Released today at the India AI Impact Summit 2026, FiMI stands for "Finance Model for India" and is designed to handle the high-volume and high-trust needs of digital transactions.

According to NPCI, the model was developed in-house to solve problems that general-purpose AI models often face when dealing with complex financial workflows.

FiMI is currently being used to power the UPI Help Assistant, which is a conversational support system for people who use UPI. The assistant helps users with tasks like fixing payment mistakes, managing automatic payments, and answering questions about rules. At the moment, the system works in English, Hindi, Telugu, and Bengali. NPCI plans to add more Indian languages over the next six to eight months so that more people can use it easily.

NPCI explained that the model was trained using a large amount of Indian financial data and synthetic payment information. This specific training helps the AI understand the unique details of the Indian payment system. It uses a "multi-step reasoning" process, which allows it to think through complex problems to give accurate answers. This makes it more reliable for real-world use where consistency and trust are very important.

"FiMI reflects NPCI's commitment in developing financial language models purpose-built for India's payments ecosystem," said Vishal Kanvaty, Chief Technology Officer at NPCI. He added that after successfully building and testing the model, NPCI is now sharing what they learned through a technical paper "to contribute to responsible innovation, while strengthening trust, transparency, and collaboration across the ecosystem."

Looking ahead, NPCI is researching ways to make the model even better. They are experimenting with new types of AI architecture to improve how the system scales and learns. Their main goal remains to improve the intelligence of the system while making sure it stays reliable and secure for the millions of people who use India's national payment infrastructure every day.

- ANI

Share this article:

Reader Comments

P
Priyanka N
As someone who helps my parents with UPI, a Hindi and Bengali speaking assistant will be a game-changer. They often get confused with failed transactions. If this AI can simplify that process, it will build so much more trust in digital payments for the older generation.
R
Rahul R
Good initiative, but NPCI needs to be completely transparent about the data used for training. Financial data is extremely sensitive. What safeguards are in place to prevent bias or errors that could wrongly flag a transaction? Trust is built on clarity.
S
Sarah B
Working in fintech, I see the daily pain points. A model trained specifically on Indian payment workflows could drastically reduce failed transaction calls to customer care. The "multi-step reasoning" bit sounds promising for solving complex payment loops. Cautiously optimistic!
A
Aman W
Finally! I've had to explain "UPI AutoPay" to my shopkeeper uncle ten times. If an AI assistant in his language can do it, my job will be done. Hope it works as well in practice as it sounds on paper. Jai Hind!
K
Kriti O
The focus on Indian languages is the key here. Digital inclusion isn't just about having a smartphone; it's about understanding the tool. Adding more regional languages will truly take UPI to every corner of the country. Great move by NPCI.

We welcome thoughtful discussions from our readers. Please keep comments respectful and on-topic.

Leave a Comment

Minimum 50 characters 0/50