NHRC seeks report from Delhi govt on alleged overcharging by app-based cabs and autos
New Delhi, Aug 9
The National Human Rights Commission has issued a notice to the Delhi government over swirling allegations that the app-based cabs and auto-rickshaws are charging arbitrary and excessive fares from consumers, significantly higher than the fare structure as notified by the Transport Department.
The Delhi Government has been directed to inquire into the allegations and submit a report to the Commission within two weeks.
The Human Rights Commission has sought a factual report on whether app-based cab and auto aggregators are complying with the government-notified fare structure and whether commuters are being subjected to unjustified overcharging.
Speaking to IANS, NHRC member Priyank Kanoongo said: "We received a complaint that app-based auto and cab services, which are commonly used by citizens, are charging fares higher than the prescribed rates."
He mentioned that in every state, rates to be charged by taxis and auto-rickshaws are fixed by the Transport Department according to per kilometre.
"Now if any app-based service is charging more than the prescribed rate, then it is definitely against the rights of citizens. When the government has fixed certain rates, just by being an app-based service they cannot charge more," he added.
Moreover, Kanoongo stated: "We are also sending a notice to the Union Ministry for Consumer Affairs mentioning that all app-based services should charge rates according to those fixed by the authorities of that state or region. More than the prescribed rate is injustice to citizens."
"We are hopeful for a positive report otherwise we will have to take stringent measures," he added.
In the month of May, truck, taxi, and auto-rickshaw drivers in the national capital had held a three-day strike demanding a revision in fares and relief from rising fuel prices and operational expenses.
Drivers participating in the protest had said that despite working for nearly 12 hours a day, they are struggling financially due to stagnant fares and the continuous increase in the prices of diesel, petrol, and CNG.
The strike was called off on the third day following positive discussions and assurances from the Delhi government.
— IANS
Reader Comments
It's good that NHRC is looking into this, but what about the plight of drivers? They work 12 hours a day and still struggle to make ends meet. The fares haven't been revised in years while fuel prices have skyrocketed. If the government fixes fares, they should also ensure drivers get a fair deal. Both sides need to be heard.
As someone who relies on app-based autos daily, the overcharging is real. Yesterday, I was charged ₹120 for a 3km ride that should have been ₹60. The apps show one price at booking and then the driver demands extra. It's become a daily hassle. The NHRC should also look into the lack of proper receipts and meter systems in these apps.
The apps claim they show "dynamic pricing" but it's just a fancy term for overcharging. When you're stranded at 2 AM at the airport, you have no choice but to pay whatever they ask. NHRC should also check if these apps are even registered with the transport department and what their commission structure is. The drivers themselves get only a fraction of what we pay.
I agree with the NHRC's stance, but let's be practical. These app-based services provide convenience and safety, which traditional autos don't always offer. If we force them to strictly follow government fares, many drivers might leave the platform, and we'll be back to the days of bargaining with regular autos. There needs to be a middle ground where both consumers and drivers benefit.
The drivers themselves are not at
We welcome thoughtful discussions from our readers. Please keep comments respectful and on-topic.