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Human-Centric AI Key to Inclusive Growth, Says ServiceNow's Vanessa Smith

AI is positioned as a transformative force for India's economy, governance, and citizen welfare across sectors like healthcare, education, and agriculture. Vanessa Smith of ServiceNow emphasizes that the core principle for the AI economy must be human-centric to avoid leaving populations behind. She argues governments must ensure inclusive data sets and model training to benefit everyone, preventing bias. The AI-India Impact Summit is working to advance practical deployment, policy coherence, and partnerships for responsible AI growth.

Key Points: Vanessa Smith on Human-Centric AI for Inclusive Growth

  • AI empowers healthcare & education
  • AI enables sustainable agriculture
  • AI strengthens governance & services
  • Inclusive data sets prevent population bias
3 min read

"Need to include humans in loop in every stage of AI adoption," Vanessa Smith, Chief Corporate Affairs Officer, ServiceNow

ServiceNow's Vanessa Smith advocates for human-in-the-loop AI adoption to prevent bias and ensure inclusive benefits for all populations in India.

"we need to include humans in the loop in every stage of AI adoption - Vanessa Smith"

New Delhi, February 18

AI has emerged as a transformative force with the potential to accelerate India's economic growth, strengthen governance and improve the quality of life of citizens, anchored in the principles of People, Planet, and Progress.

For People, AI-enabled solutions are empowering citizens by expanding healthcare access through telemedicine and diagnostics, personalizing education through adaptive learning, and securing financial systems through fraud detection.

For the Planet, AI is enabling smarter and more sustainable practices in agriculture through crop prediction, precision farming, and drone-based monitoring.

For Progress, AI is strengthening governance through language translation of court judgments, improving service delivery, and enhancing everyday efficiency through applications in food delivery, mobility, and personalized digital services, reflecting a shift towards inclusive and accessible technology for both rural and urban India.

Vanessa Smith, Chief Corporate Affairs Officer, ServiceNow and President, ServiceNow.org US says the approach to AI should be Human centric. ServiceNow.org empowers nonprofits with tailored solutions and guidance to enhance digital transformation for greater impact.

"I think it is the core principle for which our AI foundation and AI economy should be based. If we solely make decisions based on profit, based on consumerism, we could leave a huge swath of the population behind. So we need to include humans in the loop in every stage of AI adoption, whether you're a mature economy or a developing economy. The way you do that, I think government plays a key role ensuring every sector of the population, by age, by gender, by ethnic background, is included in these population sets and data sets that are training the models, if not whatever bias or lack of input in these data sets are left out, those populations are going to be left behind the power of the AI that lies behind the value and what everybody's excited about so governments can make sure we're inclusive in the data sets and even on the training of the models, so everyone can benefit from AI," she told ANI at the AI-India Impact Summit.

The India AI Impact Summit 2026 is delivering focused, outcome-oriented results aligned with national priorities. The Summit is advancing practical AI deployment, policy coherence, and institutional coordination to ensure effective implementation across government and industry. It is strengthening governance and regulatory frameworks, assessing regional preparedness for AI-led industrial growth, and accelerating skill development and workforce transition. The Summit is also expanding awareness of AI applications and fostering sustained partnerships among government, academia, startups, and industry to promote responsible, inclusive, and innovation-driven growth of the AI ecosystem.

- ANI

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Reader Comments

P
Priya S
Absolutely agree! The examples in healthcare and agriculture are promising, but implementation is key. We need local language support and digital literacy programs to truly make it inclusive. Otherwise, it's just for the elite.
R
Rohit P
Good points, but I'm worried about jobs. "Human in the loop" sounds nice, but what happens to millions in traditional sectors? The summit must focus on reskilling, not just deployment. We can't progress by leaving people unemployed.
S
Sarah B
The focus on People, Planet, Progress is refreshing. AI for crop prediction and telemedicine could be game-changers for Indian villages. Hope the partnerships mentioned lead to real on-ground solutions and not just summits and reports.
V
Vikram M
Translation of court judgments into regional languages via AI is a brilliant use case. This can bring justice closer to the common man. This is the kind of governance-strengthening tech we need more of. 🙏
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Karthik V
While the intent is good, I have a respectful criticism. These summits often have great talks but follow-through is weak. We need clear accountability and public dashboards to track these "outcome-oriented results". Otherwise, it's just another talk shop.
M
Meera T
Including humans at every stage is non

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