MP govt mandates weekly field visits for senior officials under Jan-Vishvas Abhiyan from Aug 7
Bhopal, Aug 5
In a move aimed at strengthening field-level governance and speeding up public grievance redressal, the Madhya Pradesh government has made it mandatory for senior bureaucrats to undertake field visits every Friday under the Chief Minister Jan-Vishvas Abhiyan, beginning from Chhindwara on August 7.
The General Administration Department (GAD) on Wednesday issued detailed guidelines to all Additional Chief Secretaries, Principal Secretaries, Secretaries, Heads of Departments, Divisional Commissioners and District Collectors for implementation of the campaign, which will continue till January 8, 2027.
Under the campaign, every Friday has been designated as Chief Minister Jan-Vishvas Abhiyan Day, during which senior officials will visit districts to inspect implementation of government schemes, interact with citizens and review public service delivery.
According to the government order, "the state government has decided to start this campaign with the aim of quickly resolving the complaints of the general public through field visits, inspection and public dialogue, monitoring the effective implementation of government schemes and ensuring timely delivery of public services."
To facilitate field inspections, the state government has directed that, except under unavoidable circumstances, no online or offline review meetings will be organised on Fridays at the department, Head of Department, divisional or district levels.
If any Additional Chief Secretary, Principal Secretary or Secretary is unable to undertake a field visit, prior information will have to be furnished to the Chief Secretary's office.
The guidelines also place special emphasis on timely disposal of public grievances.
All departments have been instructed to conduct weekly reviews of complaints pending under the CM Helpline, public hearings and the Public Service Guarantee Act and ensure that no complaint remains pending unnecessarily.
The GAD has directed departments to ensure "100 per cent resolution of complaints and applications within the prescribed time limit" at both departmental and district levels.
Divisional-level officers, including Additional Directors, Joint Directors and Deputy Directors, have also been asked to carry out field inspections every Friday in districts under their jurisdiction.
The state government said the campaign would be guided by four principles -- dialogue, resolution, sensitivity and simplicity -- with transparent and accountable governance as its core objective.
— IANS
Reader Comments
This is a welcome move! Field visits by senior officers can really help bridge the gap between policy-making and implementation. I just hope that with no meetings on Fridays, work doesn't pile up for the remaining days. The intention seems right — and with the resolution of complaints being tracked weekly, there's accountability. Let's see how this unfolds over the next few months. 🙏
"Dialogue, resolution, sensitivity and simplicity" — nice catchphrase, but the real question is: what happens when a senior officer finds that a scheme is completely failing on the ground? Is there a mechanism to fix it immediately, or will it just end up as another report gathering dust? Also, why only Chhindwara to start? If the CM is serious about this, he should bring this to every district simultaneously. Still, worth giving credit for the initiative.
As a regular user of the CM Helpline, I've often felt that my complaints just disappear into a black hole. If officers are now required to personally inspect and review these matters every week, it gives me some hope. The 100% resolution target is ambitious though — in my experience, some complaints take months because of coordination issues between departments. Let's hope the field visits help in identifying these bottlenecks. 🤞
I work in a government department, and I'll be honest — many senior officers rarely visit the field, and when they do, it's often just photo ops. This order seems more structured with clear reporting lines, but the "prior information to Chief Secretary" exception worries me. Unavoidable circumstances can become a convenient excuse. The key will be transparency about which officers actually went, which didn't, and whether there's any follow-up. Otherwise, it's just another circular for the files.
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