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IndiGo Clears All Cancellation Refunds, Offers Vouchers for December Chaos

The Directorate General of Civil Aviation (DGCA) stated that IndiGo has claimed to have fully cleared all refunds for flight cancellations between December 3-5, 2025. As a goodwill measure, the airline is offering affected passengers two travel vouchers worth Rs 5,000 each, valid for 12 months. The mass cancellations, which stranded thousands, were attributed to poor pilot roster planning and unpreparedness for new safety rules. The airline has apologized for the major operational disruption and says it is strengthening its processes.

Key Points: IndiGo Clears Refunds, Offers Vouchers for December Flight Cancellations

  • All refunds processed for Dec 3-5 cancellations
  • Rs 10,000 travel vouchers for affected passengers
  • Compensation possible for last-minute cancellations
  • Disruption caused by poor pilot roster planning
2 min read

IndiGo claims cancellation refunds cleared, extends 'Gesture of Care' for December fiasco: DGCA

DGCA says IndiGo has processed all refunds for Dec 3-5 cancellations and is offering Rs 10,000 in travel vouchers to affected passengers.

"all refunds... have been fully processed and cleared to the original source of payment - DGCA"

New Delhi, Jan 16

The Directorate General of Civil Aviation on Friday said that low-cost airline IndiGo has claimed to have fully processed and cleared all refunds for cancellations of its flights between December 3-5 last year.

According to the aviation watchdog, the airline informed that all refunds for Indigo flight cancellations during the period of December 3-5, 2025, have been fully processed and cleared to the original source of payment.

"In addition, passengers whose flights were cancelled within 24 hours of the scheduled departure time during the above period may claim compensation, where applicable," the DGCA said in a notification.

Further, as an additional measure to support affected passengers, IndiGo has extended a 'Gesture of Care (GoC)' for the affected passengers.

Under which, two travel vouchers of Rs 5,000 each (total value Rs 10,000) are being provided with validity up to 12 months.

"It is applicable to passengers whose flights were cancelled or delayed by more than three hours during 3rd-5th December 2025," according to the airline.

Passengers may check eligibility and submit their details for availing the 'Gesture of Care' vouchers. Passengers are also advised to ensure that accurate contact details, including a mobile number and email address, are provided at the time of booking, whether through the airline's website or a travel agent, according to the DGCA note.

The large-scale flight cancellations by IndiGo, especially during December 3-5, left tens of thousands of passengers stranded nationwide. The airline cancelled thousands of flights due to poor pilot roster planning and failure to prepare for tighter safety regulations.

"The operating environment presented periods of industry-wide challenges this year, including IndiGo's major operational disruption (3-5 December 2025) regrettably impacting the airline's valued customers for which IndiGo has profusely apologised," the airline said in an year-ender note. The airline said it continues to focus on further strengthening its operational processes and resilience.

The government had put the airline under intense scrutiny after days of disruption that disrupted domestic air travel.

- IANS

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Reader Comments

R
Rohit P
Good to see DGCA stepping in. But Rs 10,000 in vouchers is just a band-aid. Many people missed important events, weddings, job interviews. The real cost was much higher. Airlines need stricter penalties for such large-scale failures.
A
Aman W
"Profusely apologised" in a year-ender note? That's it? The chaos at the airport was unbelievable. Basic planning failure. Hope the 'strengthening of processes' is real and not just PR.
S
Sarah B
As someone who travels frequently for work, this is reassuring. The vouchers have a decent validity. It shows accountability. Other airlines should take note. Quick refund + compensation is the right way.
K
Karthik V
The real issue is monopoly. When one airline has such a large share, its failure cripples the entire network. DGCA should encourage more competition. Also, why did it take over a month to clear refunds? That's too long.
N
Nisha Z
My parents were affected. They are not tech-savvy, so claiming these vouchers online will be another headache for them. Airlines need a simpler process for elderly passengers. The 'Gesture of Care' should be truly caring.

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