India enters next phase of governance transformation with AI-driven reforms: MoS
New Delhi, July 13
Union MoS for Science & Technology, Earth Sciences, Dr. Jitendra Singh said India is entering the next phase of governance transformation through Next Generation Administrative and e‑Governance Reforms with AI, digital platforms at core, an official statement said on Monday.
Dr. Singh inaugurated the two‑day National Conference on Next Generation Administrative and e‑Governance Reforms in Shillong, jointly organised by the Department of Administrative Reforms and Public Grievances (DARPG) and the Government of Meghalaya.
The minister highlighted a decade of path-breaking administrative reforms and the removal of nearly 2,000 obsolete rules, adding that future reforms must integrate artificial I intelligence, cybersecurity, digital public infrastructure and citizen-centric service platforms.
He said more than 56 crore Jan Dhan accounts, Aadhaar-enabled service delivery, Direct Benefit Transfer and the Unified Payments Interface have fundamentally changed the relationship between citizens and the government.
UPI today processes over 18 billion transactions every month, making India a global leader in digital payments.
Government has steadily moved from regulation to facilitation while placing citizens at the centre of policy making and public service delivery, he noted.
The minister said the Department of Administrative Reforms and Public Grievances has transformed the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) into one of the world's largest technology-enabled grievance platforms.
Annual grievances have increased from around 2 lakh in 2014 to nearly 25 lakh today.
He said the platform is now supported by artificial intelligence through multilingual chatbot services while retaining a human interface at the final stage of grievance disposal to ensure both efficiency and empathy.
The minister also highlighted the nationwide Special Campaign for Disposal of Pending Matters and Cleanliness, that has generated over Rs 4,000 crores through scientific disposal of scrap and obsolete materials while freeing nearly 700 lakh square feet of office space.
— IANS
Reader Comments
The 18 billion UPI transactions per month is mind-blowing! 🚀 We've come a long way from standing in queues for hours. But what about rural areas where internet connectivity is still patchy? Digital reforms are great but infrastructure needs to catch up.
Removing 2,000 obsolete rules is long overdue. Good to see the government focusing on efficiency. But transparency is key - we need to ensure AI doesn't become a black box where decisions are made without accountability.
As someone working in tech abroad, I'm genuinely impressed by India's digital revolution. Aadhaar + UPI + DBT is a powerful combination. But cybersecurity concerns remain - with great data comes great responsibility to protect it.
The Rs 4,000 crores from scrap disposal is impressive! Shows that cleanliness drives can actually generate revenue. Wish this was replicated in more states - so much potential for efficiency.
Good to see governance reforms moving beyond just babu-style file pushing. But let's not get carried away - AI is only as good as the data it's trained on. Need to ensure there's no bias in these systems, especially for marginalised communities.
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