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Gujarat Launches eNagar Portal: One-Stop Digital Hub for All Civic Services

The Gujarat Urban Development Mission has launched the eNagar Portal as a unified digital platform for municipal services. It allows citizens to access services like tax payments, building permissions, and certificates online 24/7, reducing paperwork and office queues. The portal has already facilitated over 1.24 crore transactions and generated ₹6,076 crore in revenue since its inception. It features an AI chatbot and supports 23 languages, aligning with the Digital India vision to make governance more accessible and transparent.

Key Points: Gujarat eNagar Portal: Digital Platform for Municipal Services

  • Single digital platform for urban services
  • Over 1.24 crore transactions since launch
  • AI chatbot & supports 23 languages
  • Generated ₹6,076 crore in revenue
  • Aims for transparency & 24/7 access
2 min read

Gujarat Urban Development Mission launches eNagar Portal to simplify citizen access to municipal services

Gujarat's eNagar Portal simplifies access to civic services like tax payments, permits, and certificates online, generating over ₹6,000 crore in revenue.

"the portal aligns with Prime Minister Shri Narendra Modi's vision of a Digital India - CMO Release"

Gandhinagar, March 23

The Gujarat Urban Development Mission launched the eNagar Portal as a single digital platform for multiple urban civic services, aiming to simplify citizen access to municipal services, according to a release from the Gujarat Chief Minister's Office.

Guided by responsiveness, transparency, and accountability, the portal offers services such as registrations, tax payments, rent and licences, hall bookings, water and drainage connections, and building permissions. Citizens can access these services 24x7 online, make digital payments via cards, UPI, or net banking, and download certificates and receipts from a single platform, the release said.

In the financial year 2025-26, the portal recorded over 18 lakh transactions and generated ₹1,031 crore in revenue, up from 26 lakh transactions and ₹1,522 crore in FY 2024-25. Overall, the platform facilitated more than 1.24 crore transactions and generated ₹6,076 crore in revenue since its launch, the CMO release added.

Under the leadership of Chief Minister Shri Bhupendra Patel, the portal aligns with Prime Minister Shri Narendra Modi's vision of a Digital India, which aims to use technology to make government services more accessible, transparent, and citizen-friendly.

The portal incorporated new technologies such as an AI chatbot to help citizens access information and services and a Bhashini-enabled page supporting 23 languages, making the platform accessible to people from diverse linguistic backgrounds.

The initiative reduces paperwork, eliminates long queues at municipal offices, and makes public services faster and more transparent across Gujarat. Citizens can use the portal to pay fees, taxes, and other charges, complete registrations, and receive certificates online, providing a single-window system for civic services, the release added.

Officials highlighted that the platform's success reflected growing adoption of digital governance and the time it saved for residents across the state.

- ANI

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Reader Comments

P
Priya S
The multi-language support with Bhashini is a game-changer. My parents, who are more comfortable in Gujarati, can now navigate the portal easily. It truly makes governance accessible to all. Hope other states learn from this model.
R
Rohit P
While the intent is good, the reality on ground can be different. I tried getting a building permission certificate last month. The online portal worked, but I still had to visit the office twice for physical verification and "follow-ups". The digital process needs to be end-to-end.
M
Michael C
Impressive numbers - over 1.24 crore transactions! This shows a massive shift in citizen behavior. The revenue generated is also significant for urban development. A solid case study in effective e-governance.
S
Shreya B
The AI chatbot is helpful for basic queries, but it sometimes gives generic answers. They should keep improving it. Overall, a great initiative. Bahut badhiya! Saves so much time and petrol money.
K
Karthik V
This is the way forward. Reducing paperwork and bringing transparency is crucial. I just hope they ensure strong cybersecurity measures are in place to protect citizen data and financial transactions on the portal.

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