Gujarat CM Bhupendra Patel Directs Collectors for Swift, Local Problem Resolution

Gujarat Chief Minister Bhupendra Patel has directed district collectors to establish a more effective system for resolving public representations swiftly and honestly at the local level. He emphasized that collectors must operate with empathy, integrity, and competence to build public trust and ensure people do not need to approach higher authorities for solvable issues. Patel highlighted that with strong state finances, there is no fund shortage, so collectors must lead teams to complete development works to a high standard. The conference also focused on promoting natural farming and streamlining revenue department operations for better public service delivery.

Key Points: Gujarat CM Urges District-Level System for Speedy Public Grievance Redressal

  • Develop robust district-level grievance system
  • Ensure speedy, transparent local resolution
  • Prioritize field visits and scheme monitoring
  • Promote natural farming mission in districts
4 min read

Gujarat CM urges development of district-level system for swift resolution

Gujarat CM Bhupendra Patel instructs district collectors to resolve issues locally with empathy, transparency, and speed to build public trust and confidence.

"public trust and confidence can be earned only by understanding the difficulties of the person... and responding with empathy - Bhupendra Patel"

Gandhinagar, January 16

Gujarat Chief Minister Bhupendra Patel urged the district collectors of the state to develop a more robust system at the district level for speedy and honest resolution after listening to people's representations.

In this context, he stated that public trust and confidence can be earned only by understanding the difficulties of the person who is coming with a representation in the district and responding with empathy and support, according to a release.

He especially emphasised that for issues that can be resolved at the district level, people should not have to approach the government or departments, and that collectors should ensure such issues are resolved locally in a speedy, transparent and effective manner.

Addressing the Collector Conference held in Gandhinagar, he instructed district collectors to prioritise field visits and monitor the effective implementation of government schemes. He also urged collectors to lead the overall functioning of the district in line with the core principles of honesty, integrity, competence, and effectiveness.

Chief Minister emphasised that the responsibility entrusted to the District Collectors as heads of the districts is a significant opportunity to serve the public by addressing and resolving the problems of the common man.

He added that, due to strong financial management in the state, there is no longer a shortage of funds for development work. In such circumstances, collectors should lead district teams and ensure proper supervision so that ongoing development works under various schemes are completed swiftly and to a high standard.

He urged all district collectors of the state to work together through teamwork and mutual consultation, and said that collectors should function responsibly so that circulars and rules are not interpreted differently across districts, and people experience ease in getting their work done.

The Chief Minister stated that the government stands with them and, with prudent judgment, will ensure that no genuine person is harassed and that no wrongdoer creates difficulties for anyone. Collectors should fearlessly lead their district teams in pursuing good and noble work.

The Chief Minister also said that natural farming is important for a healthy lifestyle. The state government has launched a mission for natural farming. He urged district collectors to promote natural farming in their respective districts and accomplish this mission, the release noted.

Minister of State for Revenue Sanjaysinh Mahida stated that this conference, being held under the guidance of Chief Minister Shri Bhupendra Patel, will further accelerate the holistic functioning of the Revenue Department.

He suggested that district collectors take appropriate action on representations from public representatives, expedite the distribution of property cards to property holders under the Swamitva Yojana, and further streamline the district-level feedback mechanism. He also advocated for periodic reviews of portals used for online operations.

He also made suggestions in the meeting to ensure that government offices at newly created taluka headquarters become operational at the earliest so that people receive quick services, and to hold district-wise review meetings in the coming times under the guidance of the Chief Minister.

Additional Chief Secretary of the Revenue Department Dr. Jayanti Ravi clarified the objective of the conference and stated that under the leadership of CM Bhupendra Patel, the state government has taken people-centric steps for revenue simplification.

District collectors should take responsibility for capacity building and training of district-level karmayogis so that the benefits of these measures reach the grassroots.

He added that the Chief Minister has recently taken an important decision by approving posts of Inspector of Land Reforms at the taluka level, and collectors need to pay special attention so that the pendency of land-related issues is reduced.

According to a release, this conference was attended by Chief Secretary MK Das, senior secretaries, Additional Principal Secretary to the Chief Minister Dr Vikrant Pandey, District Collectors, and officials of the Revenue Department.

In this one-day conference, in particular, reviews of pending cases for iORA/E-Dhara, iRCMS, DCLR/ALT, and discussions on issues related to the Health Department were held.

- ANI

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Reader Comments

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Priya S
Speedy and honest resolution? That's the dream! My father has been running around for a land record correction for 2 years. If collectors truly empower their teams and use technology like iORA properly, it can change lives. The focus on natural farming is also excellent for our state's future.
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Rohit P
Good intentions, but the real test is on the ground. We often hear such announcements. Will the local *karmachari* actually behave with empathy? Or will we still need to know someone or pay a speed money? The CM must ensure a strict feedback and grievance system where officers are held accountable.
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Sarah B
As someone who has worked in rural development, this is crucial. Decentralization of problem-solving is key. The mention of "no shortage of funds" is significant – often projects stall due to payment delays. If collectors can ensure quality and speed in works, Gujarat's development pace will be a model.
M
Meera T
Finally, a focus on reducing pendency in land issues! That is the root of so many disputes and family problems. Appointing Inspectors of Land Reforms at taluka level is a practical move. Hope the collectors follow through with regular *majoori* (review meetings) as suggested.
D
David E
The emphasis on "empathy" in the release is noteworthy. Governance isn't just about rules, it's about people. If district officials start seeing citizens as people with difficulties rather than just files, the system will improve dramatically. Teamwork across departments is the other big challenge they need to crack.

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