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Gujarat CM Patel Champions 'Nagrik Devo Bhava' for Swift Public Grievance Redressal

Gujarat Chief Minister Bhupendra Patel personally heard public grievances during the State SWAGAT session, emphasizing the 'Nagrik Devo Bhava' (Citizen is God) approach. He issued directives for immediate action on cases ranging from family disputes and school infrastructure to farmer concerns about water flow and crop damage. The online grievance program saw action on thousands of representations at district and taluka levels. Senior officials, including collectors and police superintendents, were instructed to resolve issues transparently to strengthen public trust.

Key Points: Gujarat CM's 'Nagrik Devo Bhava' Approach Resolves Public Grievances

  • Swift grievance redressal
  • Focus on farmer issues
  • New school construction ordered
  • Protection for elderly citizens
  • Transparent governance
2 min read

Gujarat CM Patel adopts approach of 'Nagrik Devo Bhava'; instructs district admin for quick resolution of public grievances

CM Bhupendra Patel directs district admin for quick resolution of public issues under SWAGAT, addressing farmer woes, school construction, and family disputes.

"The Chief Minister expressed concern and instructed the District Collector and Superintendent of Police to ensure immediate implementation - Gujarat CMO Release"

Gandhinagar, March 25

Gujarat Chief Minister Bhupendra Patel on Wednesday personally heard the representations during the State SWAGAT held for March 2026 and gave instructions to district administrations for the prompt resolution of public grievances, following the approach of 'Nagrik Devo Bhava'.

According to a press release issued by the Gujarat CMO, under the SWAGAT online grievance programme, more than 100 applicants from across the state presented their representations during the State SWAGAT held in March 2026.

Action was also taken on 1,218 representations at the district level and 2,294 representations at the taluka level, the release said.

Regarding a complaint of an elderly mother being forced out of her home and facing physical and mental harassment by her son and daughter-in-law, the Chief Minister expressed concern and instructed the District Collector and Superintendent of Police to ensure immediate implementation of the Deputy Collector's order.

Prioritising 300 children studying in a 40-year-old primary school at Sardarkrushinagar Dantiwada University, he directed immediate approval for the construction of a new school building.

CM also directed that issues of farmers from different parts of the state be resolved on a priority basis.

Upon receiving a complaint about obstruction of water flow in the Khari River at Dahegam due to bushes and wild growth causing soil erosion of farms, the Chief Minister ordered immediate removal of the obstruction.

The District Collector assured that the issue would be resolved promptly under the Sujalam Sufalam scheme.

In other cases, the Chief Minister directed the local administration to urgently resolve farmers' issues, such as crop damage caused by leaking underground pipelines and removal of encroachments on farm access roads.

Under the State SWAGAT programme, the Chief Minister also instructed the administration to resolve citizens' issues in a timely, fair, and transparent manner to strengthen public trust in the government.

In this March 2026 State SWAGAT, Principal Secretary to the Chief Minister Sanjeev Kumar, Additional Principal Secretary to the Chief Minister Dr. Vikrant Pandey, Secretary Dr. Ajay Kumar, Officers on Special Duty D. K. Parekh and Rakesh Vyas, along with senior officials, Collectors, SP's, and DDOs were present, the release added.

- ANI

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Reader Comments

R
Rohit P
Good initiative, but the real test is implementation at the ground level. Often, such orders get stuck in bureaucratic red tape. I hope the district collectors and SPs actually follow through, especially in the case of that elderly mother. The numbers (1218, 2294) look impressive, but what's the resolution rate?
A
Aman W
Finally, a focus on our farmers! Issues like water flow obstruction and crop damage from pipelines are everyday struggles. If the Sujalam Sufalam scheme can fix the Khari River problem quickly, it will be a big relief. More power to such transparent grievance systems. đź‘Ź
S
Sarah B
As someone who has worked in rural development, the directive for the new school building at Sardarkrushinagar is crucial. Children studying in a 40-year-old structure is unacceptable in 2026. This is a tangible outcome that improves lives. Hope they monitor the construction timeline.
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Vikram M
The case of the elderly mother is heartbreaking but sadly common. The CM's concern is good, but we need stronger laws and social support systems to protect senior citizens from family harassment. Immediate police action is just the first step.
K
Kriti O
SWAGAT is a fantastic program in theory. My uncle in Ahmedabad used it once. The issue was acknowledged, but resolution took months. The approach is right—'Citizen is God'—but the entire administrative machinery needs to internalize this speed and empathy. Fingers crossed for better results this time!

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