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Rajasthan Police Issues UPI Fraud Advisory: Don't Panic, Act Fast

The Cyber Crime Branch of Rajasthan Police has issued an advisory to help citizens recover funds from erroneous UPI transactions. The key steps include immediately securing digital evidence like the UTR number and reporting the issue through the payment app and bank. The advisory, issued under DGP Rajeev Kumar Sharma, also emphasizes preventive measures like double-checking recipient details. Citizens are warned to never share UPI PINs to receive money and to report suspected fraud via the National Cyber Crime Portal.

Key Points: UPI Transaction Error? Rajasthan Police Advisory on Recovery Steps

  • Secure transaction screenshot & UTR
  • File dispute in UPI app immediately
  • Inform your bank with written details
  • Escalate via NPCI portal if needed
2 min read

'Don't panic in case of wrong UPI transaction': Rajasthan Police issues cyber fraud advisory​

Rajasthan Police issues cyber fraud advisory with steps to recover money from wrong UPI transfers. Learn about UTR, bank reporting, and NPCI portal.

"Don't panic in case of wrong UPI transaction - Rajasthan Police Cyber Crime Branch"

Jaipur, March 11

The Cyber Crime Branch of the Rajasthan Police has issued a detailed advisory urging citizens to remain calm and act swiftly in case of erroneous UPI transactions. ​

The advisory comes amid rising instances of digital payment fraud and mistaken transfers in the era of Digital India.​

Officials said that while UPI-based payments have made transactions seamless, they also demand vigilance. Mistakes such as entering incorrect details or acting in haste can result in funds being transferred to unintended recipients.​

To help citizens respond effectively, the Cyber Crime Branch outlined the following steps:​

Secure Digital Evidence Immediately: Take a screenshot of the transaction and note the 12-digit UTR (Unique Transaction Reference) number, which is critical for tracking and recovery.​

File a Dispute on the UPI App: Use the "Report a Problem" or "Raise a Dispute" option in the payment app (Google Pay, PhonePe, Paytm, etc.). Prompt reporting to the bank and payment service provider improves chances of resolution.​

Inform Your Bank Immediately: Visit the nearest branch or contact customer care. Provide written details, including the beneficiary's UPI ID, transaction time, amount, and UTR number. Timely reporting, as per RBI guidelines, facilitates quicker refunds.​

Use the NPCI Portal: If the bank or app response is unsatisfactory, escalate the issue via the NPCI grievance portal or helpline 1800-120-1740.​

As per directions from Director General of Police Rajeev Kumar Sharma, the advisory also emphasises preventive measures. Citizens are urged to double-check recipient names after entering mobile numbers or scanning QR codes, and to avoid making payments under pressure or at the request of unknown callers.​

Importantly, officials reminded users that UPI PINs and QR codes are not required to receive money. Any request to enter a PIN or scan a code for receiving funds should be treated with suspicion.​

In case of suspected cyber fraud, citizens should report incidents via the National Cyber Crime Portal or call the Cyber Helpline at 1930. Additional assistance is available through the Cyber Helpdesk numbers 9256001930 and 9257510100.​

- IANS

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Reader Comments

R
Rohit P
Good initiative by Rajasthan Police. But the real issue is the recovery process. I reported a wrong transaction last month, and the bank is still "looking into it." The advisory is good, but banks and NPCI need to act faster.
A
Aman W
The point about not needing a UPI PIN to receive money is crucial! My elderly father almost got scammed this way. These fraudsters call and create panic. More awareness campaigns are needed, especially in rural areas.
S
Sarah B
As someone who recently moved to India, the digital payment system is amazing but also a bit daunting. This kind of clear, official guidance is very helpful. Thank you for posting the helpline numbers.
V
Vikram M
Double-checking the name is the golden rule. I always wait for the green tick with the full name, not just the first name. Haste can cost money. Digital India needs careful India.
K
Karthik V
Respectfully, while the advisory is good, it puts the onus entirely on the citizen. What about making the apps themselves more foolproof? A stronger confirmation step or a brief cooling-off period for large first-time transfers could help.

We welcome thoughtful discussions from our readers. Please keep comments respectful and on-topic.

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