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Delhi's NDMC Resolves 61 Grievances at Public Suvidha Camp

The New Delhi Municipal Council addressed 61 public grievances at a Suvidha Camp, offering a single-window platform for residents. The camp facilitated direct interaction between citizens and departmental officials for on-the-spot resolution and clarity. NDMC has also launched the "Jan Suvidha Portal" for online complaint lodging and tracking. Additionally, the council is actively monitoring and addressing grievances received through social media platforms like X, Facebook, and Instagram.

Key Points: NDMC Suvidha Camp Addresses 61 Public Grievances in Delhi

  • 61 grievances formally received
  • Direct citizen-official interaction for transparency
  • Over 100 officers from 30+ departments deployed
  • New Jan Suvidha Portal launched for online complaints
2 min read

Delhi: NDMC takes up 61 public grievances at Suvidha Camp

NDMC's Suvidha Camp resolved 61 public grievances through direct official interaction. Learn about the new Jan Suvidha Portal and digital outreach.

"a defining feature of the camp was the direct, face-to-face interaction between citizens and departmental officials - NDMC Statement"

New Delhi, Feb 7

As many as 61 grievances were formally received and taken up for redressal by various departments at a Suvidha Camp held by the New Delhi Municipal Council at the NDMC Convention Centre on Saturday, an official said.

The camp provided a single-window platform for facilitation, information dissemination, and expeditious redressal of public grievances for residents and service users of the NDMC area in central Delhi.

The issues reported by camp visitors were related to departments of Personnel, Civil Engineering, Horticulture, Public Health, Enforcement, Commercial, Tax and Estate.

In addition, hundreds of residents and service users visited the camp to seek guidance and information on a wide spectrum of NDMC civic services, said an official statement.

A defining feature of the camp was the direct, face-to-face interaction between citizens and departmental officials, fostering transparency, clarity, and swift decision-making.

Grievances were examined in detail across the table, enabling on-the-spot resolution wherever feasible. Matters requiring policy-level intervention were clearly explained to the complainants, along with the expected timelines for redressal, ensuring informed and realistic expectations, said the statement.

To ensure effective and accountable grievance handling, over 100 officers and officials from more than 30 NDMC departments were deployed at the camp. Dedicated departmental help desks were closely supervised by their respective Heads of Departments, underscoring NDMC's resolve to deliver timely and responsible civic services.

Complementing such on-ground initiatives, NDMC has further strengthened its digital outreach through the launch of the "Jan Suvidha Portal", a contactless grievance redressal platform available on the NDMC website, said the statement.

The portal enables citizens to lodge complaints, track their status in real time, and provide feedback on the redressal mechanism, significantly enhancing accessibility and transparency, it said.

NDMC has also expanded grievance redressal through social media platforms, including X, Facebook, and Instagram. Complaints received via these channels are continuously monitored by the Heads of Departments and addressed expeditiously, ensuring round-the-clock civic responsiveness, it said.

- IANS

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Reader Comments

P
Priyanka N
I attended the camp for a property tax issue. The officer at the Commercial desk was helpful and gave me a clear timeline. Much better than waiting on the phone. But the real test is whether the resolution happens within that promised timeline. Fingers crossed!
A
Aman W
Only 61 grievances received? In a city of millions, that seems very low. Perhaps the publicity for the camp was not adequate. They need to advertise such initiatives more widely in local newspapers and resident welfare association groups, not just on their website.
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Sarah B
The digital outreach is impressive. A portal and social media handling is exactly what's needed. Hope other municipal bodies across India take note. Transparency in tracking a complaint's status online can reduce so much frustration.
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Vikram M
Good initiative, but these are just baby steps. The core issue is the everyday functioning of these departments. Why do we need a special camp for officers to do their basic job? The "Suvidha" should be the norm, not an event.
K
Kavya N
The face-to-face interaction is key. So many problems arise from miscommunication over forms and calls. When you can explain your problem directly and see the officer understand it, half the battle is won. Hope the Horticulture department resolves the park maintenance issue I raised!

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