Delhi: NDMC to resolve residents' complaints at monthly Suvidha Camp on Aug 1
New Delhi, July 30
As part of its public outreach initiative, the New Delhi Municipal Council will organise its monthly Suvidha Camp on August 1 for one-stop redressal of civic issues, an official said on July 30.
The camp, aimed at enhancing service delivery and ensuring prompt resolution of civic issues through a single-window facilitation mechanism, will be held at the NDCC Convention Centre, Jai Singh Road (near Palika Kendra), from 10.30 am to 12.30 pm, said the official in a statement.
The monthly NDMC Suvidha Camp provides residents and stakeholders with a convenient platform to access information, submit applications, and seek redressal of grievances relating to a wide range of municipal services.
Residents, service users, Resident Welfare Associations (RWAs), Market Traders Associations (MTAs), as well as serving and retired NDMC employees, are invited to participate and make full use of the services available at the camp, the statement said.
Citizens can avail assistance on a variety of civic services, including electricity-related matters such as new connections, disconnections, load enhancement or reduction, and transfer of ownership, it said.
The camp will also facilitate services relating to property tax, issuance of birth and death certificates, employee service matters, sanitation and waste management, waterlogging, road maintenance, pension schemes for widows, senior citizens and persons with disabilities, and booking of Barat Ghars and public parks, among several other municipal services.
To ensure seamless service delivery, senior officials and representatives from various NDMC departments will be available at dedicated facilitation counters to provide on-the-spot guidance, process applications, and ensure transparent, efficient, and time-bound disposal of public grievances.
Complementing this physical outreach initiative, NDMC has also introduced the Jan Suvidha Portal, an online grievance redressal platform that enables citizens to register complaints, track the status of their applications, and submit feedback on the services provided, the statement said.
Accessible through the official NDMC website, the portal offers a seamless, transparent, and contactless mode of civic service delivery, it said.
— IANS
Reader Comments
Good idea but in my experience these camps often become a photo op. Hoping this time they actually follow through with real solutions. Let's see how many complaints actually get closed.
Our RWA has been raising the waterlogging issue near Palika Bazaar for months. Finally this Suvidha Camp might help us get a proper drainage solution. August 1 ko zaroor jaunga. 👍
Single-window system for civic issues is the need of the hour. But NDMC needs to ensure the Jan Suvidha Portal works smoothly too. Many of us can't physically go to these camps due to work.
I appreciate the effort but booking of Barat Ghars and public parks should be online 24/7. Why force people to come physically at a specific time? Some convenience this is. 😤
Nice to see pension schemes for widows and disabled people being included. These vulnerable groups often struggle with paperwork. On-the-spot guidance will really help them. Kudos to NDMC. 👏
Question is - will senior officials actually be present or will they send junior staff with no authority? We've seen this drama before. Let the camp happen, then judge. Abhi toh wait
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