Delhi Govt reduces processing time for 84 single-window system
New Delhi, July 22
Delhi Chief Minister Rekha Gupta said the Delhi Government is committed to making government services faster, simpler and more transparent for citizens and businesses, as per the official release.
In line with this objective, the Information Technology Department carried out a detailed study under Priority Area-21 as part of Deregulation Exercise - Phase II. The study was aimed at assessing the time taken to deliver services available through the Single Window System, from the submission of an application to its final disposal, and identifying ways to reduce the processing time.
The Chief Minister said the study covered 18 departments and involved a detailed review of 95 key services available on the Single Window System. She explained that the Single Window System is a digital platform through which citizens and businesses can apply online for, and obtain, a range of licences, permits, approvals and clearances at one place. Based on the findings of the study, several important process improvements were introduced. As a result, the processing time for 84 services available on the Single Window System has been reduced. In addition, some services are now being provided instantly.
CM Gupta said the initiative is intended to make doing business in Delhi easier, improve the transparency and efficiency of government services, and simplify government procedures for citizens and businesses alike.
She added that the Information Technology Department of the Delhi Government continues to work towards delivering faster, simpler and citizen-centric public services through digital technology and improved work processes.
— ANI
Reader Comments
Sounds promising, but I'll believe it when I see it. The previous government also made similar announcements. The real test is whether the staff at the helpdesk actually knows how to use the system and doesn't send you to a different counter every time.
As someone who moved to Delhi from Bangalore for work, I can say that digital governance here has improved a lot in the last few years. But for truly instant services, the backend infrastructure needs to be robust. Let's hope the IT department has upgraded servers too. 😅
This is exactly the kind of reform India needs. Single-window systems should be the norm across all states, not just Delhi. The sooner we digitize and streamline government processes, the easier it becomes for citizens and businesses. Good move, CM Gupta.
A small step but in the right direction. My only concern is about the services that weren't included in this study. What about the other 11 services? Every little bit of red tape cut helps small business owners like me save time and money. Keep the momentum going! 👍
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