Air Canada CEO Launches Helpline After Fatal LaGuardia Runway Crash

Air Canada's CEO Michael Rousseau has announced a dedicated helpline and special assistance team following a fatal runway collision at New York's LaGuardia Airport. The Air Canada Express flight struck a Port Authority fire truck while landing, killing the plane's captain and first officer and injuring dozens of passengers and crew. The incident triggered a major emergency response and forced the airport to close, cancelling over 500 flights. The airline is cooperating with investigative authorities as the probe into the crash continues.

Key Points: Air Canada Crash at LaGuardia: CEO Announces Helpline

  • Two pilots killed in collision
  • Dozens injured, some seriously
  • Helpline set up for affected families
  • Airport shut down, 500+ flights cancelled
3 min read

CEO sets helpline after fatal Air Canada crash

Air Canada CEO activates support after a fatal runway collision with a fire truck at New York's LaGuardia Airport kills two pilots and injures dozens.

"Today is a very somber day at Air Canada. - Michael Rousseau"

Washington, March 24

Air Canada's CEO Michael Rousseau has announced a dedicated helpline and special assistance team for families after a runway collision at New York's LaGuardia Airport killed two pilots and injured dozens.

"Today is a very somber day at Air Canada," Air Canada President and CEO Rousseau said on Monday, adding, "I want to express our deepest sorrow for everyone affected."

The aircraft, Air Canada Express Flight AC8646 from Montreal, collided with a Port Authority fire truck while landing late Sunday, triggering a major emergency response and shutting down operations at one of the busiest US airports.

Rousseau said the airline's immediate focus is on supporting passengers, crew and their families.

"Our efforts are focused on the needs of our passengers and crew members, along with their families and loved ones," he added.

The airline has activated its Special Assistance Team and set up a helpline for families seeking information.

"Anything we can do now, we're doing," Rousseau said.

The flight, operated by Jazz Aviation, was carrying 72 passengers and four crew members, for a total of 76 people on board.

Rousseau confirmed, "We now know that the plane's Captain and the first officer were killed in this accident."

Authorities said at least 41 passengers and crew were taken to hospitals.

Many have since been released, though some injuries were described as serious.

Two people in the fire truck were also hospitalised but were in stable condition.

Officials said the fire truck had been responding to a separate incident involving another aircraft and was crossing the runway when the collision occurred.

Moments later, the Air Canada plane, which had just landed, struck the vehicle.

Air traffic control audio captured the urgency.

A controller is heard shouting, "Truck One, stop, stop, stop!" seconds before the crash.

Images from the spot showed severe damage to the nose of the aircraft, with debris scattered across the runway.

Emergency vehicles filled the area as rescue operations continued through the night.

Rousseau said the airline is working closely with authorities and will share updates as they are confirmed.

"We're fully supporting the relevant investigative authorities in their investigation to learn everything we can about these events," he added.

The Federal Aviation Administration issued a ground stop at LaGuardia.

The airport remained closed for several hours, with more than 500 flights cancelled.

Officials said the crash occurred around 11:40 p.m. ET.

Preliminary data indicated the aircraft was travelling at high speed moments before impact.

US Transportation Secretary Sean Duffy said his "prayers this morning are with the families impacted", while Canadian Prime Minister Mark Carney called the incident "deeply saddening".

A passenger described the impact, saying, "It was like the plane jolted and you heard the pilot try to brake."

Air Canada said it will release further details as they are verified and urged the public to rely on official updates.

- IANS

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Reader Comments

S
Sarah B
The audio of the controller shouting "stop!" is chilling. It sounds like a terrible miscommunication or a vehicle being where it shouldn't be. A full investigation is needed, but the priority right now is supporting the victims' families.
P
Priyanka N
As someone who flies frequently for work, this news is terrifying. But I appreciate the transparency from Air Canada so far. Setting up a dedicated helpline is crucial for families in shock and grief. Hope the injured recover soon.
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Aman W
While the CEO's statement is good, actions matter more. The investigation must be thorough. We've seen runway incursions before globally. Protocols need to be foolproof to prevent a fire truck from crossing an active runway. This was entirely preventable.
K
Kavitha C
Om Shanti. Such a sad day for aviation. The pilots lost their lives doing their duty. Their families must be devastated. I hope the airline provides not just a helpline but also long-term financial and emotional support to the bereaved families.
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Michael C
The logistical nightmare of 500+ cancelled flights shows how one accident disrupts thousands of lives. My thoughts are with the passengers too, who must have been traumatized. Hope the support teams are well-trained to handle psychological first aid.

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