NewKerala.com

Bihar Sets Monday & Friday as Public Grievance Days in All Govt Offices

Bihar Chief Minister Nitish Kumar has announced that every Monday and Friday will be exclusively dedicated to public grievance redressal across all government offices in the state. The directive mandates that officers must be present in their offices on these days to listen to and address citizens' problems respectfully and promptly. This initiative is part of the government's "Seven Resolutions-3" program, specifically aligning with the "Respect for All - Ease of Living" resolution aimed at reducing public difficulties. The system, which includes provisions for visitor amenities and complaint registers, is set to be implemented from January 19, 2026.

Key Points: Bihar Govt Earmarks Monday & Friday for Public Grievance Redressal

  • Two dedicated weekly grievance days
  • Applicable to all govt office levels
  • Officers must be present & resolve issues
  • Part of Seven Resolutions-3 program
  • Basic visitor amenities & complaint registers
2 min read

Bihar earmarks two days in a week for public grievance redressal in govt offices

Bihar CM Nitish Kumar dedicates Mondays & Fridays for citizens to meet officers and resolve issues at all government offices, effective Jan 19, 2026.

Bihar earmarks two days in a week for public grievance redressal in govt offices
"On two working days every week... citizens will be able to meet the officers concerned... to get their grievances addressed. - Nitish Kumar"

Patna, Jan 7

Chief Minister Nitish Kumar has decided to dedicate two working days every week - Monday and Friday - exclusively for grievance redressal of the general public across government offices in Bihar.

The decision was announced by Chief Minister Nitish Kumar through a post on his official 'X' handle.

According to the Chief Minister, citizens will be able to directly meet officers concerned at their designated offices on these two days to have their grievances heard and addressed.

This arrangement will be applicable to all levels of government offices, including Gram Panchayat, Police Station, Circle, Block, Sub-division, District, Divisional, and State-level offices.

"On two working days every week (Monday and Friday), citizens will be able to meet the officers concerned at their designated workplace/office in all government offices to get their grievances addressed," Nitish Kumar said.

He further stated that on these designated days, all officers must remain present in their offices, interact with citizens respectfully, listen to their problems with sensitivity, and ensure prompt resolution of grievances.

Referring to the Seven Resolutions-3 program, which was launched shortly after the formation of the new government on November 20, 2025, the Chief Minister said that the initiative aligns with the seventh resolution titled "Respect for All - Ease of Living."

The objective of this resolution is to reduce the everyday difficulties faced by citizens and make governance more accessible and responsive.

"It has often been observed that when common people approach government offices with their problems, officers are not present, causing inconvenience. Keeping this in mind, this system has been introduced so that people do not face difficulties in government offices," the Chief Minister said.

As part of the initiative, all government offices have been instructed to provide basic amenities such as seating arrangements, drinking water, and toilet facilities for visitors.

A complaint register will be maintained in each office, and a mechanism for continuous monitoring of grievances will be put in place to ensure accountability.

All officers have been directed to implement this system from January 19, 2026.

The Chief Minister expressed confidence that the initiative would significantly benefit the public and lead to faster resolution of issues.

"I am confident that this initiative will prove very useful for the common citizens of the state and make their daily lives easier," CM Kumar said, adding that citizens can submit suggestions regarding the system by January 10, 2026, through designated channels.

- IANS

Share this article:

Reader Comments

S
Sarah B
As someone who has worked in governance, the idea is solid but execution is key. The complaint register and monitoring mechanism mentioned are crucial. Without proper follow-up, this could become just another formality. Fingers crossed for the people of Bihar.
P
Priyanka N
Finally! A system that acknowledges the common man's struggle. My father had a land issue pending for 3 years because no officer was ever available. If this works, it will be a huge relief for millions. The provision for basic amenities like water and seating is a thoughtful touch.
A
Aman W
Respectfully, I have my doubts. Many such schemes are announced with great fanfare but fail on the ground. Will the officers actually listen and act, or will people just get a hearing and no solution? The real test will be after January 19th.
K
Karthik V
Great initiative! This is what 'ease of living' should mean. From panchayat to state level - covering all offices is ambitious. Hope other states learn from this. The focus on officers interacting 'respectfully' is very important for changing the culture of government offices.
M
Michael C
Interesting model. Setting aside dedicated time for public interface is a standard best practice in customer service globally. Curious to see how it translates in the Indian administrative context. The success will depend on the accountability loop closing.

We welcome thoughtful discussions from our readers. Please keep comments respectful and on-topic.

Leave a Comment

Minimum 50 characters 0/50