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Bhopal Passport Office Trains Postal Staff to Boost Efficiency at POPSKs

The Regional Passport Office in Bhopal conducted a training programme for postal staff to improve the efficiency and coordination of passport services at Post Office Passport Seva Kendras (POPSKs). Officials highlighted that seven new POPSKs have been added in two years and that these centers handled 45% of over three lakh applications in 2025. Top-performing POPSKs in Jabalpur, Dewas, Chhindwara, and Shahdol were awarded for their service. This follows a recent accessibility initiative by the office to provide Braille scripts and sign language videos for differently-abled applicants.

Key Points: Bhopal Passport Office Training for Postal Staff at POPSKs

  • Training for postal staff at POPSKs
  • 7 new POPSKs opened in 2 years
  • 45% of 3L+ apps via POPSKs in 2025
  • Top-performing POPSKs awarded
  • Accessibility initiative for disabled launched
2 min read

Bhopal Passport Office holds training programme for postal staff to strengthen passport services at POPSKs

Regional Passport Office Bhopal holds training for postal staff to enhance passport services at POPSKs, awards top-performing centers.

"over three lakh passport applications were submitted in 2025, of which approximately 45 percent were processed through POPSKs - Regional Passport Office release"

Bhopal, April 11

The Regional Passport Office Bhopal organised a training programme for the postal staff engaged in handling passport-related services at Post Office Passport Seva Kendras on Saturday.

The programme aimed to enhance the efficiency, transparency, and timeliness of the passport issuance system, as well as to strengthen coordination between the Regional Passport Office and the postal services.

During the session, Regional Passport Officer of Bhopal Shitanshu Chaurasiya provided an overview of the 25 POPSKs operational under the jurisdiction of RPO Bhopal. He highlighted that seven new POPSKs have been inaugurated in the last two years, which is the highest among any Passport Office across the country, a release said.

He further informed that over three lakh passport applications were submitted in 2025, of which approximately 45 percent were processed through POPSKs, underscoring the significant contribution of postal services.

Meanwhile, Chief Postmaster General, Madhya Pradesh Circle, Vineet Mathur, who attended the programme as the Chief Guest, extended greetings to the postal staff for their valuable contribution to delivering passport services to citizens.

He also emphasized the need for regular inspections of POPSKs to ensure their smooth and efficient functioning.

Along with this, awards for outstanding performance in 2025 across various categories of POPSKs were also presented to POPSK Jabalpur, POPSK Dewas, and POPSK Chhindwara on the occasion. Additionally, the Best Customer Service Award was conferred upon POPSK Shahdol.

During the programme, various practical and procedural aspects related to passport applications were discussed in detail. The participating postal officials were briefed on the latest guidelines, online systems, and time-bound processing procedures.

Earlier this week, the Regional Passport Office (RPO) Bhopal launched a comprehensive accessibility initiative to make passport services more inclusive, especially for differently-abled applicants. As part of the effort, passport-related information has been made available in Braille script for the visually impaired along with a series of videos in sign language for speech and hearing-impaired applicants.

Joint Secretary (Passport Seva Programme) and Chief Passport Officer, B S Mubarak inaugurated the initiative in the presence of Regional Passport Officer, Shitanshu Chaurasiya at RPO Bhopal on April 7.

- ANI

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Reader Comments

P
Priya S
Training is essential, but I hope they also focus on reducing the actual processing time. My application at a POPSK took over a month, and the status tracker was not updated regularly. The intent is good, but execution needs to match the promises.
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Vikram M
The accessibility initiative mentioned at the end is truly commendable. Making services available in Braille and sign language is a big step towards an inclusive India. More government offices should follow this lead. Jai Hind!
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Ananya R
Over 3 lakh applications! That's a huge number. It's good to see the postal department, which was once considered slow, now playing such a vital role in modern citizen services. My father was a postman, and he would be proud to see this evolution.
S
Siddharth J
Seven new POPSKs in two years is impressive. It shows the government is serious about taking services to the hinterlands. Hope they expand this network further to block levels as well. The real 'Digital India' success story is in these small efforts.
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Michael C
As someone who recently went through the passport process in MP, I found the staff at the POPSK to be helpful but sometimes unsure of the latest procedures. This training is a step in the right direction. Consistency across all centres is key.

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