Welcoming Customers and Employees Back to Ontario Casinos and Charitable Gaming Centres

The health and safety of customers, employees and the host gaming communities remains, as always, a priority for OLG and our service providers as these gaming facilities begin to resume business after so many months.

OLG is pleased to see the Province's popular gaming facilities reopen to provide world class entertainment, dining options, and other amenities to adult Ontarians in a safe and secure environment, said Duncan Hannay, OLG's President and CEO. In partnership with our service providers, OLG is proud to contribute to the re-opening of the economy with health and safety as a top priority.

All gaming proceeds are reinvested in Ontario's quality of life including health, education and community-based infrastructure. Casinos and charitable gaming centres also create jobs locally, bring capital investment, help local charities and result in payments to host municipalities.

The re-opening of these gaming facilities is subject to enhanced safety measures such as

Limiting capacity to not more than 50 per cent indoors and 75 per cent outdoors while maintaining physical distancing requirements;
Requiring all employees and guests to wear a face covering in indoor settings;
Adopting face coverings in certain outdoor public settings;
Screening guests with health-related questions upon entering the facility;
Positioning hand sanitizing stations throughout the gaming facility;
Offering enhanced cleaning and sanitization; and
Installing plexiglass barriers between employees and guests.

These requirements are aligned with the guidance of provincial and federal public health authorities.

For casinos and charitable gaming centres, re-opening is contingent on adopting a safety plan that is reviewed by local public health officials and submitted to the regulator, the Alcohol and Gaming Commission of Ontario (AGCO). Re-opening dates for the casinos and charitable gaming centres are set and communicated by each service provider.