TRAI has said that such a behaviour of these banks and companies etc. is in violation of "The Telecom Commercial Communications Customer Preference (Thirteenth Amendment) Regulations, 2010", which provides that in case complaints continue to come in, then on receipt of the 3rd complaint, all the telecom resources of the entity/organization shall be disconnected.
"The Authority has taken the names of such banks and financial institutions which have been flouting the aforesaid regulation by marketing their products and services through unregistered telemarketers. These banks/ financial institutions are: (i) Axis Bank; (ii) Citi Bank; (iii) HDFC Bank; (iv) ICICI Bank; (v) Kotak Mahindra; (vi) PNB; and (vii) SBI. These have been directed to look into the specific cases of breach, initiate corrective action and report back to the Authority within a period of seven days, failing which the banks are liable to have all their telecom resources disconnected throughout the country," the Ministry of Communications and Information Technology said in a statement on Monday.
--IBNS (Posted on 24-09-2013)