Xerox issues patch to software to solve false photocopy problem

London, Aug. 8 : The US-based Xerox is reportedly going to release a software patch to address the bug which resulted in its photocopying and scanning devices alter characters or numbers and thereby produce false copies.

A German computer scientist, David Kriesel found the bug in Xerox devices which often changed the number 6 into 8, and vice versa and said that the issue arose through an 'image compression' fault, linked to how the scanners shrink the file size of scans.

According to the BBC, Xerox will release a patch to its Workcentre copiers and said that the issue only occurs if people alter its machines' default settings.

Kriesel suggested that the error could lead to situations endangering lives by medicine being given in the wrong dosage or a bridge being built to a faulty construction plan.

However, Xerox's vice president Rick Dastin said that the vast majority of the firm's customers would never experience the problem and added that the issue arose only if owners changed a machine's scanning setting to lower its resolution in order to save documents at smaller files sizes.

Dastin said that the patch will be made available to customers in the next couple of weeks and in the meantime customers should check their devices to ensure their default settings had not be changed.

He further said that the company had been aware of issue since the machines' original design and had flagged it in its user manuals but it was caught off-guard by such dramatic response as a result of Kiesel's findings.

--ANI (Posted on 09-08-2013)

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