Tata Motors unveils new customer service
Automobile giant Tata Motors on Thursday announced the launch of Tata Motors Service', a comprehensive and renewed customer service programme to further enhance its customer service levels, backed by technology, strong dealer network and consumer insights.
Unveiling the new brand identity for its Service programme, Ranjit Yadav, President -- Passenger Vehicle Business Unit, Tata Motors, said, "Through 'Tata Motors Service', we pledge to bring the best-in-class vehicle after-sales service experience for our discerning customers.
"As a part of our even greater focus on customer delight in our HORIZONEXT strategy, these service initiatives harness technology, our network and customer insights to take customer service to a higher level of customer satisfaction."
"With these initiative, we are harnessing our over 800 technology backed sales outlets and customer insights to take our customer engagements to the next level," Yadav said.
(Posted on 25-07-2013)