CSIA emerges as top airport
Mumbai, Mar 12 : Chhatrapati Shivaji International Airport (CSIA) has emerged as one of the top performing airports in the annual ACI Airport Service Quality Awards for 2012.
It has been rated the third best airport worldwide in the 25-40 million passengers per annum (mppa) category as announced by Airports Council International (ACI).
The survey was conducted at 275 airports across the globe.
On this achievement, Mr G V Sanjay Reddy, MD, MIAL, said, "We have always worked towards the goal of quality service and strived to cultivate a customer-oriented service culture at CSIA. We are happy and proud that CSIA continues to win accolades and gain international recognition year on year for its service standards and facilities".
During 2012, CSIA became the first airport to initiate the mapping process voluntarily and submit emission levels to DGCA, Mr Reddy added in a statement. Last month, CSIA also bagged the prestigious 'Golden Peacock National Quality Award 2012' for its efforts and contribution in raising standards in quality of service, he informed.