Chola MS HELP receives ISO certification
Chennai, Mar 6 : Cholamandalam MS General Insurance Company Limited (Chola MS) on Wednesday announced that the company has received ISO 9001:2008 certification for processing and settlement of health claims through Chola MS HELP - its health claims service organization from TUV India. The certification authenticates Chola MS compliance with internationally recognized standards for processing and settlement of cashless and reimbursement health insurance claims and other services offered by Chola MS HELP.
The company settled 1.33 lacs health claims during the April-January 2013 period.
The average turn round time (TAT) for the cashless approval was 40 minutes and for the reimbursement claim it was around 10 days from the date of submission of documents.
Commenting on the occasion, S. S. Gopalarathnam, MD, Chola MS said, "This certification is a clear demonstration of our commitment to improve the quality and consistency of claims service to our customers. This is an important milestone in our journey towards process excellence leading to business excellence."
The ISO 9001:2008 Certification established by the International Standards Organization is a quality management system that sets a global standard for manufacturing and quality assurance processes.