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"Indigo has minimum passenger complaints "

Posted on Jan 18, 07:56PM | IBNS

Passenger complaints against the Indigo Airlines were the second least but it commanded the maximum of the market share in the air traffic of the domestic market for November, 2012, according to an ASSOCHAM analysis of the data of the domestic aviation sector.

The highest numbers of passenger complaints were against the state-owned carrier Air India which has the market share of 20.7 per cent, as per the latest figures of the DGCA.

But privately-owned Indigo which had topped the chart of the traiffic share of 27.3 per cent had received 1.1 passenger related complaints per 1,000 of the passengers carried in November.

On the other, Air India was on top on the score of passenger complaints with two per one thousand complaints, the data showed.

"While the market share of the passenger traffic depends on a host of factors like size of the fleet, the operational efficiency and the passenger amenities do make a big difference," ASSOCHAM Secretary General D S Rawat said.

The Jet Airways, which had the third largest market share of the traffic figured on the second on the chart of passenger complaints while SpiceJet was third on the count of passenger issues, as per the DCGA data.

The Gurgaon based Indigo commanded the maximum share of the air traffic with 27.3 per cent of the market share, followed by Air India -20.7 per cent , Spice Jet -19.5 and Jet Airways 18.3 per cent.

In any case, the number of air passengers carried by domestic carriers during January-November 2012 was 534.14 lakhs as against 550.33 lakhs during the corresponding period of previous year thereby registering a drop of 2.94 per cent.

The industry has been facing headwinds of different kinds and the year 2012 has been the worst for it after the global crisis of 2008.

"The reasons are many, but rising cost of passenger fares and the overall slow growth of the economy were stated to be main factors hitting the sector which suffers from many woes. The high operational costs resulting from increasing prices of the turbine fuel and taxes on different operational accounts also have affected the industry," the ASSOCHAM paper said.

It said while the new policy to open the sector to the foreign airlines would help revive the sentiment, the operational difficulties would remain there for some more time, till the economy as a whole is brought back on a high growth path.

The grounding of the Kingfisher Airlines is a great setback to the Indian aviation sector as a whole. "It is only the promoters and employees who have received this setback but also the government-owned financial institutions have also lost a huge money. Ultimately, it is a national loss," Rawat said.

He said the grounding of the Kingfisher Airlines certainly contributed to the increase in the ticket prices which, in turn, resulted in the loss of traffic.

"Unfortunately, given the kind of uncertainties in the economic environment, the situation does not seem to be improving either in 2013," the ASSOCHAM Secretary General pointed out.