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Posted on Dec 14, 05:55PM | UNI
IT major Wipro Technologies has won the 'Offshoring Project of the Year' award at the 2012 National Outsourcing Association (NOA) Awards.
The annual UK based NOA Awards recognize best practices in outsourcing projects. Wipro has been recognized for its transformational service excellence initiatives at BT aimed at achieving BT's service objectives of 'Right First Time' and 'Reduced Cycle Time', according to a release here today.
David Dobson, Director, International Service Delivery, BT said, 'Wipro has harmonized our regional teams into skill-based teams, which has helped us achieve higher productivity levels at reduced costs.' Anil Jain, Senior Vice President and Global Head, Communication and Media Business Unit, Wipro Technologies said, 'Centralized skill-based task assignment ensured that support teams were capable of driving focused activities within their domains to achieve higher task closure rates.' Martyn Hart, Chairman of the NOA said, 'The judges felt Wipro provided an excellent example of applying best practice to outsourcing to achieve clear and demonstrable benefits, delivered in a way that will last into the future.'