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Posted on Dec 03, 06:29PM | IBNS
IT giant Cognizant (NASDAQ: CTSH) on Monday announced that it has topped the customer satisfaction and recommendation rankings in KPMG's Outsourcing 2012 study of service provider performance in Germany and Switzerland. Cognizant topped the general satisfaction and client recommendation rankings with scores significantly higher than the average industry satisfaction and client recommendation rates. Notably, all Cognizant clients amongst those surveyed were satisfied with its services.
The company secured the top scores on other major performance indicators, including recommendation, strategic relationship management, innovation, service quality, risk reduction, flexibility and governance.
The independent study evaluated 16 global and local service providers based on an assessment of more than 300 unique client-provider relationships. As part of the study, CFOs, CIOs or their direct reports at some 100 of the top IT spending organizations in the region were interviewed.
said Santosh Thomas, Senior Vice-President and Head of Continental Europe, Cognizant, said: "This recognition speaks to our culture of customer satisfaction, supported by a consulting-led, high-touch relationship model."