Most bosses are bad communicators
A study of 5000 Australian executives over 10 years has found that they lack basic interaction skills and can singlehandedly stymie productivity.
"It is often mistakenly assumed that business leaders have mastered such critical interaction skills, but our findings show quite the opposite," News.com.au quoted Bruce Watt Ph.D., managing director of DDI Australia, which conducted the research, as saying.
The research looked at executive skills in relation to team meetings, coaching, delegating and their general ability to communicate effectively.
It found- 55 per cent of executives believing their ideas are the best and not listening to others; 45 per cent assuming they understand the problem, but they don't; 50 per cent failing to listen effectively or read other people's reactions well; 48 per cent leaving meetings without a plan for what to do next.
The findings, DDI believes, are the result of an emphasis in recent years on filling the skills gap and improving training and education, which has meant how to deal effectively with human beings to get the best out of them, has been sorely neglected.
The Driving Workplace Productivity through High Quality Interactions report concluded that this lack of management skills has left productivity in the doldrums and employees too scared to speak up.
In fact, a DDI survey of 1279 employees from around the world revealed that most would rather get a cold or a tax bill than have a difficult conversation with their boss.
And over 60 per cent felt their manager 'always or most of the time' damages their self-esteem, with 52 per cent saying their boss rarely if ever solves problems.
"Our research indicates that there's a real risk workers put off or avoid important conversations with their manager, so Australian leaders must be equipped with the skills required to be successful in any type of interaction," said Mark Busine, general manager for NSW, DDI Australia.
That would require leaders to see leading as a core practice in itself and show self-awareness of the impact can have on any work situation.
"With a better understanding of their individual interaction style, leaders will be better equipped to leverage their strengths and ensure effective interactions, thus boosting productivity," Busine added.