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Kerala diaspora makes beeline to citizen's call centre

Posted on Nov 18, 02:23PM | IANS

More than 30 percent of the calls arriving at the Citizen's Call Centre (CCC) facility introduced by the state government are from the Kerala diaspora, and mostly from the Middle East, according to official data.

The facility has processed 6.5 lakhs calls this year (Jan-Nov 2012), said the Kerala State IT Mission (KSITM), which manages the centre.

Envisaged as a Government to Citizen (G2C) interface, the call centre enables quick delivery of critical information to citizens.

According to the director of the KSITM S. Jayasankar Prasad, the diaspora calls are increasing and has crossed more than 30 percent.

"The call centre is meant to clear doubts of people who wish to know the formalities for obtaining a ration card, an electricity connection, a building permit, correction of the date of birth or registering one's name in an employment exchange, for instance," Prasad said.

The call centre is equipped with 30 lines and a team of highly experienced and skilled executives who address the queries of the citizens round-the-clock.

The call centre is available at 155300 (mobile users may prefix 0471).

Networks other than BSNL may use 0471-2335523, 0471-2115054 or 0471-2115098.

The State Consumer Helpline can also be accessed through a toll free number 1800-425-1550.