New Delhi, May 18 UNI | 2 months ago

The DMRC today said it is introducing some changes in its smart card add value and refund rules from


May 21 as most of the Delhi Metro's smart card users today are regular travellers and with the opening of Rapid metro and more corridors of Phase 3, the maximum fare required for travel will increase as the commuters would cover more distance.

Therefore, increasing the minimum add value of the cards will help the commuters as they won't have to stand in queue and recharge their cards time and again, a DMRC spokesperson said. Therefore, the initial minimum add value of the smart cards has been increased from existing Rs 50/- to Rs 100/- (refundable security of Rs 50/- is kept unchanged). Subsequently, from the next transaction, the minimum add value will be of Rs 200 and further add values can be in multiples of Rs 100(eg Rs 200, 300,400'¦1000/-).

In case of web top-up, minimum add value amount will be Rs 100/- and multiple of Rs 50/- that is Rs 100,150,200,250'¦'¦ Up to 1000/-).

About 12000 smart cards are refunded every day, of which 9 per cent of smart cards are purchased and refunded on the same day.

Similarly around 30 per cent smart cards are purchased and refunded within the same month.

This has resulted in a pile up of 9 lakh Smart cards to be refurbished at a cost to DMRC.

Therefore, the administration charges for the refund of smart cards will be revised from Rs 5/- to Rs20/-.

This measure has been taken to offset increase in cost of transaction and discourage the frequent/daily refund of smart cards.

The new measures will help in streamlining the refund system.

Today about 70 per cent of Delhi Metro travellers are smart card users, who are able to avail a discount of 10 per cent on all their journeys by the Metro whenever they use smart cards, the spokesperson added.

(Posted on 18-05-2014)