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Genpact named in annual CGT survey

Posted on Feb 28 2014 | IBNS

New York, Feb 28 : Genpact Limited, a global leader in transforming and running business processes and operations, has been recognized within the Top List of Providers in the annual Consumer Goods Technology (CGT) Readers' Choice Survey, in the 'Outsourcing' category.

The ranking is based on CGT magazine's readers' survey, whereby polling was done to select the preferred solution and service providers in 12 categories, including outsourcing.

The readers were asked to identify the solutions or service provider they use in each category and rank their satisfaction level using that chosen provider on a scale of 1 to 5.

The Top 10 list for each category was then determined by assigning each company a total score.

"Our readers, especially in our 14th year of conducting this survey, are the foremost experts on which companies provide the best services to the consumer goods market," said Alliston Ackerman, editor of CGT.

"As an Editor's Pick in last year's survey, we are extremely pleased that Genpact has been recognized by our readers for the innovative and integrated business process outsourcing (BPO), technology and analytics services that they provide," Ackerman said.

"Consumer goods companies are facing significant challenges, including increasing input cost volatility, strained supply chains, organizational transformation for growth in emerging markets, proliferation of channels and above all, evolving consumer behavior," said BK Kalra, senior vice president and business leader, Consumer Packaged Goods, Retail and Life Sciences, Genpact.

Kalra added, "They need to streamline operations, create capacity and infrastructure to support growth and become responsive and proactive to changing consumer needs by applying smart analytics and data insights. We are honored to be recognized for our track record of helping consumer goods companies adapt to these market conditions while increasing customer loyalty."

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