Give full talk-time on recharges: TRAI
New Delhi, Sep 1 : Telecom Regulatory Authority of India (TRAI) today directed
telecom operators to waive off the processing charge on the top-up cards of recharges,
resulting in full talk time.
Prepaid mobile subscribers will henceforth, have to pay just an administrative fee not
exceeding Rs. two per recharge and other applicable taxes, TRAI said.
TRAI said that it has come to its notice that telecoms are deducting a fixed amount
even for recharges exclusively meant for providing talk time to subscribers who already
have validity.
The telecom regulator felt that levy of a second processing fee when the customer buys
talk time through exclusive top-ups is unjustified as such subscribers had already
obtained validity by paying a fixed fee.
TRAI is taking initiatives for making the telecom service more consumers friendly and
transparent.
This is one among many initiates taken by the regulator in its latest policy directives
for telecom operators.
The other policy directives given by TRAI includes asking operators to make the tariff
related information available in regional languages also, other than English.
--ANI
